Your Health, Your Journey - Our Top Priority!
Serving Broward County
FAQ - NEMT SERVICES
What is Non-Emergency Medical Transportation (NEMT)?
NEMT provides safe, reliable transportation to individuals who need assistance getting to and from medical appointments, including routine doctor visits, physical therapy, and hospital discharge, but do not require emergency medical care.
Who can use NEMT services?
NEMT services are available to seniors, individuals with disabilities, Medicaid and Medicare recipients, and anyone who requires assistance to attend medical appointments but doesn’t need emergency care.
How do I know if I am eligible for NEMT?
Eligibility typically depends on your insurance coverage, such as Medicaid or Medicare, and your specific transportation needs. We recommend checking with your insurance provider or contacting us directly for more information.
How do I book a ride?
You can book a ride by calling us at 1-888-708-7599 or book directly through our website. We recommend scheduling your ride at least 48 hours before your appointment to ensure availability.
What should I do if I need transportation on short notice?
While we always strive to accommodate last-minute requests, we recommend booking your ride as early as possible. However, we will do our best to provide transportation even with short notice, depending on availability.
Do you provide door-to-door service?
Yes, we offer door-to-door transportation, ensuring that our passengers are safely picked up from their location and delivered directly to their medical appointment.
Are your vehicles accessible for people with disabilities?
Absolutely! Our van includes wheelchair-accessible vehicles equipped with ramps, lifts, and secure seating. We are committed to providing accessible and comfortable transportation for individuals with mobility needs.
Are your drivers trained to assist passengers with medical needs?
Yes, our drivers are specially trained to assist passengers with mobility challenges, including helping with boarding and disembarking, securing wheelchairs, and providing general assistance to ensure comfort and safety.
Do you offer transportation for appointments other than medical visits?
Yes, while we specialize in medical transportation, we can also assist with non-medical trips such as pharmacy visits, social events, grocery shopping, and more, depending on availability.
How much does NEMT transportation cost?
Costs vary depending on the type of service and your insurance coverage. For Medicaid and Medicare recipients, transportation may be covered. We can provide an estimate of costs when you book your ride or if you contact us for a quote.
How far in advance do I need to book a ride?
We recommend booking at least 48 hours in advance to ensure we can accommodate your needs. However, we may be able to provide transportation with less notice depending on availability.
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What happens if I need to cancel my ride?
We understand that plans can change. You can cancel your ride by contacting us at least 24 hours before your scheduled pick-up time. Please note that late cancellations may incur a fee.
Can I travel with a caregiver or family member?
Yes, you can bring a caregiver, family member, or companion with you on your ride at no additional charge, as long as space is available, and it is within our service guidelines.
Do I need to be ready for the ride at a specific time?
Yes, please be ready at least 10-15 minutes before your scheduled pick-up time. Our drivers will wait a few minutes, but we recommend being prepared to ensure timely arrival at your appointment.
What areas do you serve?
Our service area cover Broward County, and we are continuously expanding to meet the needs of more communities. Contact us for more specific information about your area.
(Dade & West Palm Beach County in near future)
FAQ - MEDICAL CONCIERGE SERVICES
What is concierge transport service?
Our concierge transport service provides personalized transportation for seniors and individuals
with disabilities, ensuring safe, reliable travel for errands, appointments, and social outings.
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Who can use your services?
Our services are tailored for seniors, individuals with medical disabilities, and anyone needing reliable, specialized transportation.
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Do you offer door-to-door service?
Yes, we provide door-to-door service, assisting clients from their home to their destination and back.
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Can you accommodate wheelchairs or mobility devices?
Absolutely! Our vehicles are equipped to handle wheelchairs, walkers, and other mobility aids.
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Do you provide assistance during appointments or errands?
Yes, we can assist clients as needed during their outings, including carrying items, navigating facilities, or ensuring safety.
Are your drivers trained for special needs?
Our drivers are professionally trained in safety, sensitivity, and the specific needs of seniors and the medically disabled.
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What types of destinations do you serve?
We provide transportation to medical appointments, grocery stores, social events, fitness centers, religious services, and more.
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How far in advance should I schedule a ride?
We recommend scheduling rides at least 24-48 hours in advance to ensure availability, though we can accommodate urgent requests when possible.
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Do you offer transportation for group outings?
Yes, we can arrange transportation for small groups for activities or special events.
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What are your service hours?
Our service hours are flexible to meet your needs, including early mornings, evenings, and weekends.
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How do I book a ride?
Booking is simple! You can call, email, or use our online booking system to reserve your ride.
Is there a cancellation policy?
Yes, cancellations should be made at least 24 hours before your scheduled ride to avoid fees.
Are your vehicles sanitized?
We follow strict cleaning protocols, thoroughly sanitizing vehicles before and after each trip for your safety.
Do you offer non-medical transportation as well?
Yes, our concierge services extend to non-medical needs like shopping trips, leisure outings, and other errands.
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What makes your service different from rideshares?
Unlike rideshares, our service is tailored specifically for seniors and the medically disabled, offering personalized care, trained drivers, and a focus on safety and reliability.
FAQ - MEDICAL COURIER SERVICES
What is a medical courier service?
A medical courier service specializes in delivering critical medical goods, including lab samples, medications, medical equipment, and supplies, to healthcare providers and organizations.
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Who uses medical courier services?
Our clients include hospitals, clinics, laboratories, pharmacies, and healthcare facilities that require timely and secure deliveries.
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What items do you transport?
We deliver lab specimens, pharmaceuticals, vaccines, medical equipment, PPE, and other essential healthcare supplies.
Do you handle temperature-sensitive items?
Yes, our vehicles are equipped for temperature-controlled transportation to maintain the integrity of sensitive items.
Are your drivers trained in medical handling?
Absolutely. Our couriers are trained in handling medical goods, adhering to safety standards, and maintaining a secure chain of custody.
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How do you ensure the safety of the items?
We follow strict safety protocols, including secure packaging, proper labeling, and real-time tracking for every delivery.
Do you provide same-day delivery?
Yes, we specialize in same-day and time-critical deliveries to meet the urgent needs of healthcare providers.
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Can you accommodate recurring or scheduled deliveries?
Yes, we offer flexible scheduling for regular or recurring delivery needs, ensuring a consistent and reliable service.
How do you track deliveries?
We provide real-time tracking and updates, ensuring clients are informed at every stage of the delivery process.
Do you deliver to residential addresses?
While we primarily serve healthcare facilities, we can also deliver to patients’ homes for medication or equipment delivery, depending on the need.
What areas do you serve?
Our service area includes Miami-Dade, Broward and West Palm Beach, with the capacity to handle local and regional deliveries.
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How do you handle emergency deliveries?
For emergencies, we prioritize urgent deliveries and deploy couriers immediately to ensure timely service.
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Are your services HIPAA-compliant?
Yes, we strictly adhere to HIPAA regulations, protecting the confidentiality and security of medical information.
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How do I schedule a delivery?
Scheduling is simple—contact us by phone, email, or through our online platform to arrange a delivery.
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Why should I choose your service over general courier companies?
Unlike general couriers, we specialize in medical logistics, offering expertise, precision, and reliability tailored to the healthcare industry’s unique needs.